Last updated: 18 October 2026
1. Seven-day unused-purchase window
You may request a refund within seven calendar days of payment for a credit pack that has not been used, or a Pro download-access payment for a period in which you have not used Pro download access. Send the request from your account email and include the payment reference.
For credit packs, keep the purchased credits unused while the request is reviewed. The relevant credits or paid access are removed when a refund is approved. Manual UPI purchases have no future automatic renewals. Any separately authorised recurring subscription is cancelled when its Pro refund is approved.
2. Duplicate charges and undelivered purchases
Contact us if you were charged twice for the same purchase, paid but did not receive the credits or access, or received something materially different from the paid service described. We will investigate and either correct delivery or refund the affected amount where appropriate.
A failed payment, a bank hold and a completed charge are different states. Send the payment reference so we can check the payment record. Do not pay again while the same purchase is still pending. Statutory remedies are not restricted to the seven-day voluntary window.
3. Used credits and downloaded content
Change-of-mind refunds are generally not available for a pack after its credits have been used, or for a paid access period after Pro downloads have been accessed. This does not exclude refunds or other remedies required by law for a defective or undelivered service.
AI output varies. A completed generation that does not match your taste is different from a failed generation, and does not automatically create a refund entitlement.
4. Failed song generation
A generation marked failed returns its reserved song credits to your RoddySen balance. This is a credit adjustment, not a refund to your bank account. Ambiguous or delayed jobs may take time to resolve. Contact support with the generation or song ID if your balance does not update.
5. Renewal and cancellation
Manual UPI access expires at its recorded end date and does not renew automatically. No cancellation is needed to prevent another charge. If you have a separately authorised recurring subscription, use its cancellation control in Billing or contact support before renewal.
Cancelling a renewal does not itself refund the current paid period. Ordinarily, already paid access lasts through its recorded end date unless that payment is refunded or reversed. Credit packs are one-time purchases and have no automatic renewal.
6. Review and payment timing
We review refund requests within five business days after receiving the information needed to identify the transaction. Approved refunds are initiated to the original payment method within seven business days. Your bank or payment provider may take additional time to post the refund.
We will explain the outcome by email. If a request is rejected and you have new information, reply to the decision so it can be reviewed. Contact support@roddysen.com with the subject Refund request.